Are You An Employer That Wants To Reduce Conflict In Your Workplace?
Conflict is often said to be healthy, in fact it is inevitable, it’s about how it is managed. It is quite common for disputes to arise in the workplace and it’s usually up to the organisation to decide if and when they should step in. Delays can cause more problems and there’s no question that managing a dispute is a difficult task so do your staff know what to do?
We provide conflict coaching for managers, supervisors and team leaders from businesses of all sizes and industries whether you’re a small business or a multi-national organisation. Our aim is provide your employees with the skills necessary to see the signs of a potential dispute and resolve conflict as early as possible thus reducing the chances of a more costly and complicated workplace dispute in the future.
HSM can teach your managers, supervisors and team leaders what it takes to resolve a dispute quickly and effectively by giving them the practical tools to deal with difficult employees and difficult situations. Early intervention is the key and we will provide your team with the tools to help them recognise when its appropriate to step in and what to do.
- First, we will meet with you (the employer) to collate the facts of the situation. We will then provide you with an assessment of the situation and propose a course of action so as to resolve the issues at hand.
- Conflict coaching sessions are conducted one on one between the coach and coachee.
- It entails a number of one hour meetings over a period of several weeks.
- The coach works with the coachee to reflect on how they act and react to conflict.
- The coach assists the coachee in exploring behaviours which will allow them to change or manage how they interact with others on an ongoing basis.
Benefits of Conflict Coaching
- It trains staff to recognise the causes of conflict, understand how conflict works and how to effectively manage it.
- It enables staff to develop strategies for dealing with workplace conflict early and in the right way without getting embroiled in formal grievances or a spiralling dispute.
- It increases efficiency in the workplace by allowing individuals to manage their own conflicts. This in turn increases management’s moral and self-confidence when they are needed to handle difficult situations.
- It saves time as team members do not have to always go to higher levels of management to resolve the issue, providing empowerment.
- Higher rate of success in terms of resolution because they work closely with the team member.
- Prevents and resolves workplace disputes faster.
- It provides staff with the ‘how to’ skills needed to conduct difficult conversations with work colleagues.
- Managers and leaders who are required to handle conflict.
- Warring parties – as an alternative to mediation.
- Employees who have been effected by conflict in the workplace.
- Employees who wish to change the way they interact with others.